6. Requesting a refund 

6.1. Sending the request

Your POST must be sent to https://sandbox.pagbrasil.com/api/order/refund setting the content-type of the request header and body as "x-www-form-urlencoded".

Please note that this URL shall only be used for integration and testing procedures. Once the Payment Service Agreement is signed, you will receive the production environment's URL when you request your account to go live.

Request parameters:

Note: A successful response for the refund request will be "Refund request received".

6.2. Receiving the refund confirmation

You need to login to the PagBrasil Dashboard and specify the URL you want PagBrasil to notify you when the refund is processed.

PagBrasil's POST:

Notes:

a) The payment status is returned as "P" (Refund Processed) when the refund request was accepted by the debit card issuing bank. The delay between the refund being accepted and the customer seeing the credit on their statement depends on the bank.

b) The payment status is returned as "J" (Refund rejected) when the refund request was not accepted by the debit card issuing bank. This usually happens when the order is older than 300 days. In this case our system will also send a notification to the e-mail address you registered at the PagBrasil Dashboard, and you may refund the transaction through PagBrasil via bank transfer, by including the following parameters when requesting the refund via API:

customer_bank = Customer's bank number (número do banco). Please find the bank numbers here (column "Número Código").
customer_branch = Branch number (agência).
customer_account = Account number (conta corrente). Must include the hyphen and the verification digit; for example: "12345-6".

The merchant needs to ask the end customer for their bank details and submit these to us using the parameters above.

When a refund was processed via bank transfer, one of the parameters returned when requesting information about a specific order is refund_info (see item 5.2), which includes the contents for parameters customer_bank, customer_branch and customer_account, formatted in a way your operator may easily review such information. Please see the following example.

Parameters sent when requesting a refund:

customer_bank = 001
customer_branch = 1234
customer_account = 12345678-0

Parameter refund_info returned when requesting information about this order:
Banco 001 - Agência 1234 - Conta 12345678-0

This way, your operator may copy/paste the information returned by refund_info when it's necessary to remind the customer what information was used to process the refund.

IMPORTANT: The bank account holder must be the customer, and not a third-party. The fee for this type of refund is the same as that applied for a boleto bancário refund. Please refer to your proposal or contract for further details.

c) To authenticate the legitimacy of the IPN, you may check the parameter secret and/or the parameter signature, which is a HMAC-MD5 hash based on three parameters and a key defined at the PagBrasil Dashboard, menu Account > Settings. The HMAC-MD5 source string is the concatenation of the values of the parameters order, amount_brl and payment_status and the total length for these three parameters. For example, if parameter order="1234567890", amount_brl="39.50" and payment_status="P", the parameter signature would be "3093a7dffa0c04e74e827d1b52ef514e". In this example, the hash for the signature was computed using the string "123456789039.50P16" with the key "36d5f7184574caf84f5b48530ac0d690".