Page Comparison

...

Your POST must be sent to https://sandbox.pagbrasil.com/api/order/refund setting the content-type of the request header and body as "x-www-form-urlencoded".

Please note that this URL shall only be used for integration and testing procedures. Once the Payment Service Agreement is signed, you will receive the production environment's URL when you request your account to go live.

Request parameters:

Notes:

a) A successful response for the refund request will be "Refund request received".

Anchor
6.1.b 6.1.b

b) Please find the bank numbers here (column "Número CódigoCOD COMPENSAÇÃO").

6.2. Receiving the refund confirmation

You need to login to the PagBrasil Dashboard and specify the URL you want PagBrasil to notify you when the refund is processed.

PagBrasil's POST:

Notes:

Anchor
6.2.a 6.2.a

a) The payment status is returned as "C" (Chargeback) when a previously authorized transaction is reversed by the credit card issuer. In addition our system will send a chargeback notification to the e-mail address you registered at the PagBrasil Dashboard.

...

Anchor
6.2.b 6.2.b

b) The payment status is returned as "P" (Refund Processed) when the refund request was accepted by the credit card acquirer. The delay between the refund being accepted and the customer seeing the credit on their statement depends on the credit card issuer. If it is a refund via bank transfer, the status "P" indicates the refund request was submitted to the bank using the account information provided by the end customer. Please note that the Refund Processed status doesn't necessarily mean that the customer has received the credit, as the money can later be returned by the recipient's bank if the account information turns out to be incorrect.

...

Anchor
6.2.c 6.2.c

c) The payment status is returned as "J" (Refund rejected) when the refund request was not accepted by the credit card acquirer. This usually happens when the order is older than 300 days. In this case our system will also send a notification to the email address you registered at the PagBrasil Dashboard, and you may refund the transaction through PagBrasil via bank transfer, by including the following parameters when requesting the refund via API:

customer_bank = Customer's bank number (número do banco). Please find the bank numbers here (column "Número CódigoCOD COMPENSAÇÃO").
customer_branch = Branch number (agência).
customer_account = Account number (conta corrente). Must include the hyphen and the verification digit; for example: "12345-6".

...

IMPORTANT: The bank account holder must be the customer, and not a third-party. The fee for this type of refund is the same as that applied for a boleto bancário refund. Please refer to your proposal or contract for further details.

...

Anchor
6.2.d 6.2.d

d) To authenticate the legitimacy of the IPN, you may check the parameter secret and/or the parameter signature, which is a HMAC-MD5 hash based on three parameters and a key defined at the PagBrasil Dashboard, menu Account > Settings. The HMAC-MD5 source string is the concatenation of the values of the parameters order, amount_brl and payment_status and the total length for these three parameters. For example, if parameter order="1234567890", amount_brl="39.50" and payment_status="P", the parameter signature would be "3093a7dffa0c04e74e827d1b52ef514e".

...